11 September 2025 14:30 - 15:00
Rethinking the marketing funnel for the modern customer journey
The traditional marketing funnel, with its linear progression, no longer accurately reflects the complex and often non-linear journey of today's customers. As product marketers responsible for driving growth and advocacy across the entire customer lifecycle, we must evolve our thinking. This session will dissect the shortcomings of the traditional funnel and introduce modern frameworks that better map the multifaceted customer journey. You'll gain practical insights and actionable strategies to align your product messaging, content, and go-to-market efforts with how customers truly discover, evaluate, and engage with your products, ultimately leading to more effective acquisition, retention, and advocacy.
Key learnings:
- Outdated funnel: Understand why the old funnel doesn't fit today's customers.
- Modern journeys: Learn new frameworks and how to map your customer's path.
- Align for impact: Strategize messaging, content, and channels for better engagement.