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Isabella
Navarro
Manager of Community - Mulesoft
Salesforce
Isabella Navarro is the Manager of Community at MuleSoft, a Salesforce company, where she leads the strategy and growth of MuleSoft’s Automation/AI community programs. With over four years at MuleSoft, Isabella has been instrumental in building the Composer community and creating engaging opportunities for members to deepen their use of MuleSoft solutions. Prior to MuleSoft, she was a Community Manager at Udacity, supporting student advocacy and global scholarship communities. Isabella holds a Master's in Business Management and a Bachelor's in Justice, Community, and Leadership from Saint Mary's College of California. Her expertise spans community building, customer engagement, and program management.
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11 September 2025 09:45 - 10:30
Panel - The community playbook: Building meaningful relationships with your most passionate customers
In an age where customer relationships are more critical than ever, the intersection of community and customer advocacy has proven to be powerful catalyst for lasting brand loyalty. This panel brings together expert customer and community marketers to explore how fostering a sense of belonging within your customer base can create a foundation for advocacy. Through meaningful relationships and shared experiences, brands can empower customers to become vocal advocates and build thriving communities that drive success. Talking points include: - How to align customer marketing and community-building efforts - Strategies to effectively engage your most passionate customers - Best practices for turning loyal users into vocal advocates - Ways to measure the impact of community-driven advocacy - Why community-led advocacy is essential to modern marketing success