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John
Clark
Vice President, Head of Marketing
Vonage
John Clark is a B2B technology marketing executive who has spent much of his career helping organizations navigate transformation, particularly when markets, technology and customer expectations are changing at the same time. He currently leads marketing for Vonage’s Applications business and previously held senior marketing and GTM leadership roles locally at HERE Technologies, Genesys and IBM. Across those companies, John has led transformations spanning emerging technologies such as AI and IoT, mature billion-dollar software portfolios, and organizations working to reinvent how they go to market. A consistent theme throughout his career has been bringing GTM functions together around a clearer understanding of the buyer, then translating that understanding into differentiated positioning, simpler priorities and an operating model capable of executing them. His experience has taught him that transformation rarely happens as neatly as it appears in a strategy presentation: organizations have histories, incentives, silos, skills gaps and people who may understandably question why they need to change. John believes successful transformation begins with people rather than platforms: creating clarity, building capability and giving teams a meaningful role in the change. His work today increasingly explores how AI can accelerate that transformation without losing the judgment, empathy and customer understanding that ultimately determine whether the technology creates value.
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17 November 2026 12:00 - 12:30
People first, platforms second: Transformation through buyer-centric alignment
Most corporate transformations fail because companies start in the wrong place: focusing on product positioning and tech stacks rather than deeply understanding the buyer. True differentiation isn't a messaging exercise, but an operational discipline built around buyer priorities, preferences, and perceptions. Drawing on major transformations at IBM, Genesys, Vonage, and HERE, John Clark reveals why transformation is an operating-model challenge long before it's a technology challenge. Through candid case studies, John explores how buyer intelligence creates a common language across Product, Marketing, and Sales. You'll learn why teams resist change when they can't see their place in it, and how to use AI to amplify human capability rather than simply automating old, siloed habits faster. Key Takeaways • Buyer intelligence as strategy: Turn buyer priorities and perceptions into the common language that unifies Product, Marketing, and Sales. • The human side of change: Overcome structural resistance by building clear accountability, shared habits, and a visible role for every team member. • AI as an amplifier, not a strategy: Learn how to embed AI to scale smart workflows and accelerate decision-making after establishing operational clarity. • A 4-part transformation diagnostic: Walk away with four practical questions to assess your team's alignment, differentiation, operating model, and tech stack readiness.