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Cynthia
Gumbert
CMO
Litera
Cynthia is an industry-recognized marketing and business executive dedicated to delighting customers and driving a quantitative approach to marketing results. She has a track record of exceeding growth goals for marketing and sales at both fast growing and Fortune 500 organizations. Cynthia is known for delivering the highest in industry ROI on marketing investment, driving best practices around prospect-to-sales conversion management, having a global point of view, and as an industry leader in use of marketing technology. She has led product, vertical, content, and partner marketing, as well as public and analyst relations. She also has a passion for marketing at best in class technology companies that demonstrate strong, real value while attracting a loyal and satisfied customer base.
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29 October 2025 15:30 - 16:15
Panel - From leads to lifetime value: How to partner MarOps and RevOps to unify the customer journey
The journey from a curious lead to a loyal, high lifetime value customer is rarely linear, and fragmented operations can create frustrating silos. This panel will explore how Marketing Operations (MarOps) and Revenue Operations (RevOps) can strategically partner to create a seamless, unified customer journey that drives predictable revenue and enhances customer experience. Our experts will discuss actionable strategies for aligning processes, data, and technology across the entire funnel – from initial awareness through sales conversion and customer retention. You'll gain insights into breaking down traditional departmental barriers to foster true collaboration, optimize handoffs, and ensure every customer interaction contributes to long-term success. Key learnings: - Align MarOps and RevOps processes to eliminate handoff friction and streamline the end-to-end customer journey. - Integrate data and technology stacks to create a unified view of the customer and enable consistent experiences. - Foster cross-functional collaboration to drive shared accountability and optimize the entire revenue funnel, from lead generation to customer retention.