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Gillian
Barbieri
Director of Marketing Technology
Qt Group
Gillian Barbieri is Director of Marketing AI and Operations at Qt Group, leading marketing technology, data governance, and AI initiatives across a global team based in Helsinki. With 15 years in marketing, she has always valued working collaboratively across organizational functions and geographic boundaries. Her work often focuses on the impact of infrastructure on revenue, championing the MarOps function as it straddles the boundary between business strategy and technical reality.
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29 October 2025 13:30 - 14:00
From KPIs to ROI: Aligning Marketing Operations with the Bottom Line
Marketing Operations is a critical function, yet its value is often measured in tactical KPIs (Key Performance Indicators) that fail to resonate with executive leadership. This session provides a practical framework for transitioning your reporting and narrative from operational metrics to measurable ROI and bottom-line impact. We'll explore strategies for connecting process efficiencies, data quality, and MarTech utilization directly to revenue generation, cost savings, and business growth. Attendees will learn how to define, track, and articulate the true financial contribution of MarOps, ensuring your team is viewed as an indispensable strategic driver of the company's financial success. Key learnings: - Translate operational KPIs (like process efficiency) into clear financial metrics (like cost savings and ROI). - Develop executive-level dashboards that effectively communicate MarOps' direct contribution to revenue and the bottom line. - Build a persuasive narrative to secure buy-in and investment for MarOps initiatives based on proven financial returns.