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Jack
O'Leary
Director, eCommerce Strategic Insights Thought Leader
NielsenIQ
Jack brings over a decade of expertise in digital commerce. During his career, Jack has conducted leading research on digital, eCommerce, and digital marketing strategies. Jack has also served as a global consulting leader, leveraging his knowledge to deliver tailored eCommerce and omnichannel solutions to clients worldwide. Jack’s insights on digital commerce have been featured in several publications, including The New York Times, MarketWatch, The Today Show, RetailDive, and Supermarket News.
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27 October 2025 12:00 - 12:30
Fireside chat | Measuring what matters: what consumer data reveals about where marketing value is actually created
Most marketing teams are still reporting on metrics that don't move the boardroom. Proxy measures, fragmented channel data, and attribution models disconnected from real purchasing behaviour mean leaders are optimizing for outputs that don't map to business outcomes — and losing executive credibility in the process. This fireside brings together a consumer data lens and an operational measurement perspective to examine what it actually takes to evaluate marketing performance against real outcomes. The conversation will cover how to connect signals across digital, CRM, eCommerce, and sales into a coherent story — and how to build the data trust and governance foundations that make that story stick with leadership. You'll leave with: - A sharper view of which KPIs executives actually use to make investment decisions, and how to reorient reporting around them - A practical framework for identifying the audience segments where incremental growth is most likely to come from: heavy buyers, lapsed users, competitor shoppers - Principles for aligning audience definition, campaign execution, and measurement to the same underlying data so optimization reflects real business results