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David
Reich
CMO
IBM
David Reich is the Chief Marketing (& Magic) Officer at IBM, bringing a rare blend of executive leadership, technological expertise, and performance-driven storytelling to every role he steps into. With a multifaceted career spanning technology development, senior leadership, and consulting, David is known for growing both people and businesses through a unique mix of entertainment, education, and enlightenment. A seasoned technologist and professional magician, he draws on his experience as a keynote speaker, educator, and author to inspire high-performing teams and foster exceptional collaboration. He has led teams ranging from 3 to 300 and overseen software portfolios exceeding $250M, delivering innovation in cybersecurity, IoT, data analytics, middleware, and more. David’s passion lies in combining strategic business insight with a performer’s mindset—enabling organizations to exceed what they thought possible. Whether driving product vision, enhancing organizational dynamics, or speaking on global stages, he brings energy, clarity, and a people-first approach that unlocks real business value.
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20 August 2025 14:15 - 14:45
Community marketing isn't a channel. It's a strategy.
For too long, community has been treated as a bolt-on - a Slack group here, a Facebook page there, a loyalty programme that nobody really uses. But the brands seeing the strongest retention numbers aren't the ones with the biggest ad budgets. They're the ones that have built genuine communities where customers feel a sense of belonging, shared identity, and real reason to stay. This session makes the case for community as a core strategic pillar, not a marketing afterthought, and explores what it practically takes to build, nurture, and commercially activate a community that drives long-term growth. What you'll learn: - Why community-led growth is becoming one of the most powerful and cost-efficient retention strategies available to modern marketing teams - How to move beyond vanity metrics like follower counts and engagement rates to measure the true commercial impact of your community - A practical framework for building a community strategy that integrates with your broader GTM motion — and keeps customers coming back without relying on paid media to do it