Request to partner

Request your invite

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Wayne
Simmons
CMO - Global Customer Excellence Lead
Pfizer
Wayne Simmons is a globally recognized CX leader, author, and former Inc. 500 CEO, known for building customer-centric cultures and commercial systems that drive growth. He is the lead author of The Customer Excellence Enterprise (Wiley, 2024), faculty at Michigan State’s CXM@MSU program, and a board member of the CXPA.
Button
21 August 2025 16:15 - 16:45
From the lab to market: Building trust in science through branding
In markets where credibility is non-negotiable and product complexity is high, branding becomes more than positioning. It becomes a strategic imperative. In this session, Wayne Simmons will explore how science and research-led organizations can use brand strategy to accelerate trust, commercial adoption, and long-term market relevance. With deep experience at the intersection of customer excellence, GTM strategy, and innovation, Wayne will unpack what it takes to move from technical validation to brand belief. Key Takeaways: - How branding can de-risk scientific and technical innovation in go-to-market efforts - The anatomy of trust: aligning product truth with brand narrative and customer experience - Bridging internal silos to unify marketing, R&D, and field teams under one credible message - Frameworks for translating technical language into market-ready storytelling - Case examples of science-based branding that drove traction, trust, and transformation