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Carolyn
Bao
CMO
Edge
Carolyn Bao is a seasoned marketing executive with over two decades of experience scaling high-growth, high-tech brands including AppsFlyer, Intuit, and Facebook. She currently serves as Chief Marketing Officer at Edge Services and Solutions, where she drives global brand strategy and revenue acceleration. Beyond the office, Carolyn is deeply committed to developing the next generation of business leaders. Since 2020, she has served as a faculty member in the MBA@Rice program, teaching entrepreneurship. She also serves as Co-Chair of the Board at the Silicon Valley Leadership Community, a nonprofit dedicated to advancing Asian leadership in business and beyond. Carolyn’s impact has been recognized across the industry—named a LinkedIn Top Voice and one of Product Marketing Alliance’s Top 100 Product Marketers. She has launched market-shaping innovations such as Facebook Attribution, one of the earliest cross-platform attribution solutions in the industry and AppsFlyer’s Creative Optimization platform, bringing AI-powered solutions to millions of marketers.
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10 September 2025 12:00 - 12:30
Panel | AI knows your customer, do you?: The CMO playbook to insight, authenticity and scale
According to Salesforce's most recent report, creating a cohesive customer journey is listed as one of the top five challenges for marketers today. In this session, you'll hear from marketing leaders tackling that challenge head-on—showing how AI can do more than just predict behavior; it can help brands truly understand their customers. Join us for a lively discussion on what happens when automation goes too far, why emotional intelligence is the missing link in most AI strategies, and how messy data could be holding your personalization efforts back. Key takeaways: - How to use AI to uncover meaningful customer insights beyond the obvious - Practical strategies for delivering hyper-personalization at scale - The role of emotional intelligence in building trust and deeper engagement with AI - How to balance automation with customer choice to avoid over-engineering the journey - Why clean, well-managed data is essential to maximizing AI performance - Actionable tips to ensure AI supports—not overrides—the customer experience