09 September 2026 10:00 - 10:30
The insight-to-action gap: Why most customer feedback never drives growth
CMOs are sitting on more customer data than ever before but turning insight into measurable business impact remains a major leadership challenge.
As customer expectations evolve faster across both B2B and B2C markets, marketing leaders must bridge the gap between feedback, decision-making, and execution. This session explores how forward-thinking CMOs are using customer intelligence, AI, and cross-functional alignment to accelerate growth, strengthen retention, and drive more responsive customer strategies across the enterprise.
Key Takeaways
- How leading CMOs are operationalizing customer intelligence across the business
- Strategies to reduce the gap between customer feedback and execution
- Ways AI is accelerating insight generation and decision-making
- Approaches for aligning marketing, sales, product, and customer success around customer needs
- Frameworks for turning customer insight into measurable revenue and retention impact