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Nicole
Baer
Chief Marketing Officer
Carta
Nicole Baer joined Carta as Chief Marketing Officer in April 2024. She oversees marketing efforts for Carta’s corporations, fund advisory, and alternative assets product lines and is responsible for brand, demand generation, creative, digital, content, communications, events, and social media. She is also a limited partner in GTMfund, an early-stage VC fund focused on B2B SaaS with 350+ limited partners who are “the best go-to-market (GTM) executives in tech.” Prior to Carta, Nicole was the COO/CMO at Logitech’s Sports and Human Performance arm, as well as Global Head of Integrated Enterprise Marketing at Zendesk. She also founded two marketing advisory firms and spent 14 years at Aon Hewitt in marketing, sales, and operational roles for their rewards business. She is a board member at Give One Dollar a Day, an organization that aims to ease the financial burden of families affected by serious childhood illness. Nicole holds a Masters of Business Administration from the Haas School of Business at UC Berkeley and a BA with honors in English and American Literature from UC Santa Barbara.
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09 September 2026 10:00 - 10:30
The insight-to-action gap: Why most customer feedback never drives growth
CMOs are sitting on more customer data than ever before but turning insight into measurable business impact remains a major leadership challenge. As customer expectations evolve faster across both B2B and B2C markets, marketing leaders must bridge the gap between feedback, decision-making, and execution. This session explores how forward-thinking CMOs are using customer intelligence, AI, and cross-functional alignment to accelerate growth, strengthen retention, and drive more responsive customer strategies across the enterprise. Key Takeaways - How leading CMOs are operationalizing customer intelligence across the business - Strategies to reduce the gap between customer feedback and execution - Ways AI is accelerating insight generation and decision-making - Approaches for aligning marketing, sales, product, and customer success around customer needs - Frameworks for turning customer insight into measurable revenue and retention impact