It's a fact - high-performing teams boast lower turnover rates, higher profit margins, and a compounding advantage that drives business performance. But, that performance hinges on strong, people-first leadership. Join Shuchi as she shares how marketing leaders can strike the right balance between driving accountability and fostering a culture of empathy, fairness, and psychological safety. Expect a candid look at how great CMOs set high standards without burning out their teams - and how this leadership balance is the real unlock to team growth, resilience, and retention. Key takeaways: - How to build a culture where accountability fuels growth, not fear - What high-performing CMOs do to balance pressure with support - Practical frameworks for giving feedback that actually lands - Tactics for motivating top performers and lifting up quiet contributors - How to spot when empathy is enabling underperformance - and fix it - Ways to measure the impact of culture on team performance and output